Refund policy

Return Policy

We accept returns for both defective and non-defective products within 14 days of delivery.

To be eligible for a return, your item must be new, unused, in the same condition that you received it, and in its original packaging where possible.

To start a return, please contact us at support@warmvibedecor.com within 14 days of delivery. Please include your order number and, where relevant, clear photos of the item and its packaging.

If your return request is approved, we will provide return instructions and a prepaid return label that can be downloaded and printed. Items sent back to us without first requesting a return may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if the item is damaged, defective, or different from what you ordered.

Once we review your case and approve it, we may offer a replacement or a refund, depending on the situation and product availability.

Exchanges

We do not offer exchanges. If you would like a different item, you may return the eligible item first and place a new order separately.

Conditions & Exceptions

We do not accept returns, replacements, or refunds for:
• Orders placed with incorrect or incomplete shipping information provided by the customer
• Delays caused by the carrier or customs processing that are outside of our control
• Items that have been used, damaged after delivery, altered, or returned in a condition that prevents resale

Refunds

If a refund is approved, it will be processed to your original payment method within 10 business days after approval.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@warmvibedecor.com.